Back in the time when Nokia still was the mobile King (before Microsoft Elop and WP), you could expect good quality on the hardware in the flagship models and even the cheaper models was above average. You could even get a replacement phone if you had to repair your flagship device. How did Samsung miss to copy this and avoid bad publicity? Samsung has copied everything else that Nokia did well and avoided all the bad decisions which Nokia made.
A common issue with Galaxy S3 was the “Black screen of Death” (number of different versions), for some it worked with a device reset which could be done with holding a combination of keys for 3 to 10 seconds (seems to been different depending on operator modifications and version of Andriod), those who got this would in many cases end up with a broken device which had to be sent to reparation.
You would think that a new flagship device would not have the flaw, but apparently it’s not that unusual problem with the Galaxy S4, quite many have been asking for help and they get the same advice from other users which Samsung is quiet about the issue, using the Microsoft mentality that you don’t confirm a problem, then it don’t exist.
Yesterday my dearest took at look at her phone when she woke up, everything looked okey and she went to study, a couple of hours later the phone was turned off, she first thought that the battery had run out, but the phone didn’t charge at all, tried different chargers, hooked it to the computer and even used an external battery which could tell if a device charge from it or not and the battery told that the cellphone didn’t charge at all. Just to be on the safe side, tested all the recommended “reset” key combinations and battery removals and so on without any result at all. Good quality phone shouldn’t break in less than 3 months or at least there shouldn’t be too many which does this, but apparently there are quite many who got this issue.
When got to the Hi3G store, the saleswoman just thought you can buy a new one, as if it was funny, really think that was quite distasteful. Then you have to wait two weeks to get the phone back without getting a temporary replacement phone. I have to say two weeks is damn long time to replace the main board of a cellphone, which is the most common way of repairing a cellphone and then send the broken one to refurbishment (this is the reason that you may find someones else photos or contacts when you get your phone back from reparation).
This shows how highly customers are regarded by both Samsung and Hi3G, sell things expensively and give the customer no real value for the money.